Advances in Telephone Survey Methodology
by Lepkowski, James M.; Tucker, N. Clyde; Brick, J. Michael; de Leeuw, Edith D.; Japec, Lilli; Lavrakas, Paul J.; Link, Michael W.; Sangster, Roberta L.Edition: 1st
Format: Paperback
Pub. Date: 2007-11-27
Publisher(s): Wiley-Interscience
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Summary
Technology has changed substantially how survey firms collect data, from universal application of computer assistance to devices to record verbatim responses during interviews. The goals of the book are to bring together both the state-of-the-art research and everyday practical applications that are concerned with telephone survey methodology in order to stimulate further discussion. It will be an integrated volume representing theoretical, methodological and statistical contributions to the field.
Author Biography
James M. Lepkowski, PhD, is Professor of Biostatistics and Research Professor at the Institute for Social Research at the University of Michigan. CLYDE TUCKER, PhD, is Senior Survey Methodologist at the U.S. Bureau of Labor Statistics in Washington, D.C. J. MICHAEL BRICK, PhD, is Director of the Survey Methods Unit at Westat, Inc., in Rockville, Maryland. EDITH D. de LEEUW, PhD, is Associate Professor in the Department of Methodology and Statistics at Utrecht University in the Netherlands. LILLI JAPEC, PhD, is Senior Statistician at Statistics Sweden. PAUL J. LAVRAKAS, PhD, is Vice President and Senior Research Methodologist at Nielsen Media Research in New York, New York. MICHAEL W. LINK, PhD, is Senior Survey Methodologist at the Centers for Disease Control and Prevention in Atlanta, Georgia. ROBERTA L. SANGSTER, PhD, is Research Statistician at the U.S. Bureau of Labor Statistics in Washington, D.C.
Table of Contents
| Contributors | p. xi |
| Perspectives on Telephone Survey Methodology | |
| Telephone Survey Methods: Adapting to Change | p. 3 |
| Sampling and Estimation | |
| Sampling and Weighting in Household Telephone Surveys | p. 29 |
| Recent Trends in Household Telephone Coverage in the United States | p. 56 |
| The Influence of Mobile Telephones on Telephone Surveys | p. 87 |
| Methods for Sampling Rare Populations in Telephone Surveys | p. 113 |
| Multiplicity-Based Sampling for the Mobile Telephone Population: Coverage, Nonresponse, and Measurement Issues | p. 133 |
| Multiple Mode and Frame Telephone Surveys | p. 149 |
| Weighting Telephone Samples Using Propensity Scores | p. 170 |
| Data Collection | |
| Interviewer Error and Interviewer Burden | p. 187 |
| Cues of Communication Difficulty in Telephone Interviews | p. 212 |
| Oral Translation in Telephone Surveys | p. 231 |
| The Effects of Mode and Format on Answers to Scalar Questions in Telephone and Web Surveys | p. 250 |
| Visual Elements of Questionnaire Design: Experiments with a CATI Establishment Survey | p. 276 |
| Mode Effects in the Canadian Community Health Survey: A Comparison of CATI and CAPI | p. 297 |
| Operations | |
| Establishing a New Survey Research Call Center | p. 317 |
| CATI Sample Management Systems | p. 340 |
| Measuring and Improving Telephone Interviewer Performance and Productivity | p. 359 |
| Telephone Interviewer Voice Characteristics and the Survey Participation Decision | p. 385 |
| Monitoring Telephone Interviewer Performance | p. 401 |
| Accommodating New Technologies: Mobile and VoIP Communication | p. 423 |
| Nonresponse | |
| Privacy, Confidentiality, and Respondent Burden as Factors in Telephone Survey Nonresponse | p. 449 |
| The Use of Monetary Incentives to Reduce Nonresponse in Random Digit Dial Telephone Surveys | p. 471 |
| The Causes and Consequences of Response Rates in Surveys by the News Media and Government Contractor Survey Research Firms | p. 499 |
| Response Rates: How have they Changed and Where are they Headed? | p. 529 |
| Aspects of Nonresponse Bias in RDD Telephone Surveys | p. 561 |
| Evaluating and Modeling Early Cooperator Effects in RDD Surveys | p. 587 |
| References | p. 619 |
| Index | p. 679 |
| Table of Contents provided by Ingram. All Rights Reserved. |
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