Building Cultural Intelligence (CQ) Nine Megaskills (Neteffect Series)

Edition: 1st
Format: Paperback
Pub. Date: 2007-07-19
Publisher(s): Pearson
List Price: $46.65

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This engaging, interactive book is best suited for any course that emphasizes cultural awareness and understanding, human interaction and cultural communication among diverse populations (i.e. business management, customer service, health care, human service), and the development of specific skills necessary to relate to others effectively (i.e. global consciousness, teamwork, conflict management, shifting perspectives). The focus of the courses this book best suits range from general (i.e. cultural diversity, human relations, freshman seminar/orientation, counseling, communications, sociology, psychology, business, health and human services, theology, education, management) to more specific (hospitality management, racial and ethnic relations, customer service, culturally competent health care, managing diversity, teaching diverse populations). BUilding CQ has been used successfully in workforce training programs, faculty and staff development activities and programs, and "mini-courses" or workshops dealing with professional development. Because of its readability and self-directed learning approach, ideal for online courses.

Author Biography

Dr. Richard Bucher is a Professor of Sociology at Baltimore City Community College (BCCC).  He has been nationally recognized for his teaching excellence and teaches a variety of courses, including Introductory Sociology, Cultural Diversity in the Workplace, and Race and Ethnic Relations.  The Carnegie Foundation for the Advancement of Teaching and the Council for Advancement and Support of Education recently honored him for teaching excellence.  He served as the first Director of BCCC's Institute for Intercultural Understanding (IIU).  Under his leadership, the IIU gained national recognition as an innovative diversity education program.  Dr. Bucher received his Ph.D. in Sociology from Howard University, with a concentration in race and ethnic relations.  He is also the author of Diversity Consciousness 3rd edition (Prentice Hall, 2010).  We encourage you to visit his website at and this Blog on the subject of diversity consciousness/cultural intelligence at The author driven Blog is for faculty and educators who want to learn more about diversity and how it impacts their institutions, their communities, and their teaching.

Table of Contents

Cultural Intelligence (CQ)
An Overview CQ Megaskill
Understanding My Cultural Identity CQ Megaskill
Checking Cultural Lenses CQ Megaskill
Global Consciousness CQ Megaskill
Shifting Perspectives CQ Megaskill
Intercultural Communication CQ Megaskill
Managing Cross-Cultural Conflict CQ Megaskill
Multicultural Teaming CQ Megaskill
Managing Bias CQ Megaskill
Understanding the Dynamics of Power
Table of Contents provided by Publisher. All Rights Reserved.

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