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Preface
1 What’s a Crucial Conversation?
2 Mastering Crucial Conversations
PART I WHAT TO DO BEFORE YOU OPEN YOUR MOUTH
3 Choose Your Topic
4 Start with Heart
5 Master My Stories
PART II HOW TO OPEN YOUR MOUTH
6 Learn to Look
7 Make It Safe
8 STATE My Path
9 Explore Others’ Paths
10 Retake Your Pen
PART III HOW TO FINISH
11 Move to Action
12 Yeah, But
13 Putting It All Together
Notes
Index
Crucial Conversations, Third Edition
by Grenny, Joseph; Patterson, Kerry; McMillan, Ron; Switzler, Al; Gregory, EmilyEdition: 3rd
Format: Paperback
Pub. Date: 2021-10-26
Publisher(s): The McGraw-Hill Companies
List Price: $24.00
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