The Essential Guide to Business Etiquette

Format: Hardcover
Pub. Date: 2007-09-30
Publisher(s): Greenwood Pub Group
List Price: $44.00

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Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction that can set the stage for profitable long-term relationships. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift-giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication. Book jacket.

Author Biography

Jeanette St. Clair Martin is Professor at the University of Mississippi, School of Business.

Table of Contents

Introductionp. xi
Job Interview Etiquettep. 1
Applicant Etiquettep. 2
Interviewer Etiquettep. 8
Business Dress and Groomingp. 13
Dress Considerationsp. 14
Attributes of Dressp. 17
Research Findings Related to Business Dressp. 18
Business Professional Attirep. 18
Business Casual Attirep. 21
Dress for Special Events and Occasionsp. 22
Office Politicsp. 25
Self-Promotionp. 26
Honesty and Truth-Tellingp. 28
Compliments and Flatteryp. 29
Gossipp. 30
Favors and Hidden Motivesp. 32
Dress and Groomingp. 32
Business Socializing and Etiquettep. 33
Social Sensitivityp. 37
Office Courtesiesp. 38
Disabled Personsp. 42
Office Conflictp. 43
Sexual Harassmentp. 44
Office Romancep. 46
Electronic Communication Etiquettep. 49
Telephonesp. 49
Speakerphonesp. 52
Cellular Telephones and Pagersp. 52
Answering Machines and Voice Mailp. 54
Electronic Mail (E-Mail)p. 55
BlackBerry Devicesp. 57
Facsimile (Fax) Transmissionsp. 58
Manners for Special Occasions and Eventsp. 61
Births and Birthdaysp. 61
Illnesses and Injuriesp. 63
Hospital Etiquettep. 63
Holiday and Office Partiesp. 64
Weddings and Wedding Anniversariesp. 66
Business Receptions, Conventions, and Trade Showsp. 67
Promotions and Retirementsp. 68
Funeralsp. 69
Written Communication Mannersp. 73
Letter and Memorandum Formatsp. 73
Stationeryp. 75
Writing Guidelinesp. 76
Thank-You Notesp. 77
Condolence Lettersp. 79
Congratulatory Lettersp. 80
Invitationsp. 80
Acceptance or Regretsp. 81
Announcementsp. 82
Complaint Lettersp. 83
Cardsp. 84
Dining Etiquettep. 85
Styles of Eating and Place Settingsp. 86
Basic Guidelines for Business Diningp. 86
Problem Dining Situationsp. 89
Manners for Difficult-to-Eat Foodsp. 91
Cultural Variations in Dining Etiquettep. 92
Business Entertainingp. 97
Restaurant Entertainingp. 97
Wine and Toasting Etiquettep. 99
Entertaining at Private Clubs, Sporting Events, and the Theaterp. 101
Cocktail Parties and Receptionsp. 102
Home Entertainingp. 103
Entertaining International Visitorsp. 104
Meeting Etiquettep. 107
Meeting Planning and Preparationp. 108
Introductions and Seating Arrangementsp. 109
Chairing Responsibilitiesp. 110
Participant Responsibilitiesp. 112
Refreshmentsp. 113
Follow-Up Activitiesp. 113
Business Meal Meetingsp. 114
Conventionsp. 115
Virtual Meetingsp. 116
Multicultural Meetingsp. 116
Presentationsp. 119
Eye Contact, Posture, and Gesturesp. 119
Presentation Attirep. 120
Vocal Characteristicsp. 121
Presentation Organizationp. 122
Humorp. 123
Visual Aidsp. 124
Presenter Etiquettep. 125
Distracting or Annoying Presenter Behaviorsp. 126
Presenter Introductionsp. 127
Audience Etiquettep. 128
Sports Etiquettep. 131
Rules of Etiquette for All Sportsp. 131
Handball and Racquet Sports Etiquettep. 133
Golf Etiquettep. 134
Water Sports Etiquettep. 136
Gym or Health Club Etiquettep. 136
Hunting and Fishing Etiquettep. 138
Running, Biking, and Rollerblading Etiquettep. 138
Spectator Etiquettep. 138
Travel Etiquettep. 143
Suggestions for Business Travelp. 143
Air Travel Etiquettep. 144
Bus, Train, and Mass Transit Etiquettep. 147
Automobile Etiquettep. 148
Taxicab and Limousine Etiquettep. 149
Cruise Ship Etiquettep. 150
Hotel Mannersp. 151
Global Mannersp. 155
Travel Preparationp. 155
Guidelines for Global Interactionsp. 157
Tips for Women Business Travelersp. 158
Manners for Selected Regions of the Worldp. 160
Notesp. 167
Indexp. 185
Table of Contents provided by Ingram. All Rights Reserved.

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