
The Essential Guide to Business Etiquette
by Chaney, Lillian HuntRent Textbook
New Textbook
We're Sorry
Sold Out
Used Textbook
We're Sorry
Sold Out
eTextbook
We're Sorry
Not Available
This item is being sold by an Individual Seller and will not ship from the Online Bookstore's warehouse. The Seller must confirm the order within two business days. If the Seller refuses to sell or fails to confirm within this time frame, then the order is cancelled.
Please be sure to read the Description offered by the Seller.
Summary
Author Biography
Table of Contents
Introduction | p. xi |
Job Interview Etiquette | p. 1 |
Applicant Etiquette | p. 2 |
Interviewer Etiquette | p. 8 |
Business Dress and Grooming | p. 13 |
Dress Considerations | p. 14 |
Attributes of Dress | p. 17 |
Research Findings Related to Business Dress | p. 18 |
Business Professional Attire | p. 18 |
Business Casual Attire | p. 21 |
Dress for Special Events and Occasions | p. 22 |
Office Politics | p. 25 |
Self-Promotion | p. 26 |
Honesty and Truth-Telling | p. 28 |
Compliments and Flattery | p. 29 |
Gossip | p. 30 |
Favors and Hidden Motives | p. 32 |
Dress and Grooming | p. 32 |
Business Socializing and Etiquette | p. 33 |
Social Sensitivity | p. 37 |
Office Courtesies | p. 38 |
Disabled Persons | p. 42 |
Office Conflict | p. 43 |
Sexual Harassment | p. 44 |
Office Romance | p. 46 |
Electronic Communication Etiquette | p. 49 |
Telephones | p. 49 |
Speakerphones | p. 52 |
Cellular Telephones and Pagers | p. 52 |
Answering Machines and Voice Mail | p. 54 |
Electronic Mail (E-Mail) | p. 55 |
BlackBerry Devices | p. 57 |
Facsimile (Fax) Transmissions | p. 58 |
Manners for Special Occasions and Events | p. 61 |
Births and Birthdays | p. 61 |
Illnesses and Injuries | p. 63 |
Hospital Etiquette | p. 63 |
Holiday and Office Parties | p. 64 |
Weddings and Wedding Anniversaries | p. 66 |
Business Receptions, Conventions, and Trade Shows | p. 67 |
Promotions and Retirements | p. 68 |
Funerals | p. 69 |
Written Communication Manners | p. 73 |
Letter and Memorandum Formats | p. 73 |
Stationery | p. 75 |
Writing Guidelines | p. 76 |
Thank-You Notes | p. 77 |
Condolence Letters | p. 79 |
Congratulatory Letters | p. 80 |
Invitations | p. 80 |
Acceptance or Regrets | p. 81 |
Announcements | p. 82 |
Complaint Letters | p. 83 |
Cards | p. 84 |
Dining Etiquette | p. 85 |
Styles of Eating and Place Settings | p. 86 |
Basic Guidelines for Business Dining | p. 86 |
Problem Dining Situations | p. 89 |
Manners for Difficult-to-Eat Foods | p. 91 |
Cultural Variations in Dining Etiquette | p. 92 |
Business Entertaining | p. 97 |
Restaurant Entertaining | p. 97 |
Wine and Toasting Etiquette | p. 99 |
Entertaining at Private Clubs, Sporting Events, and the Theater | p. 101 |
Cocktail Parties and Receptions | p. 102 |
Home Entertaining | p. 103 |
Entertaining International Visitors | p. 104 |
Meeting Etiquette | p. 107 |
Meeting Planning and Preparation | p. 108 |
Introductions and Seating Arrangements | p. 109 |
Chairing Responsibilities | p. 110 |
Participant Responsibilities | p. 112 |
Refreshments | p. 113 |
Follow-Up Activities | p. 113 |
Business Meal Meetings | p. 114 |
Conventions | p. 115 |
Virtual Meetings | p. 116 |
Multicultural Meetings | p. 116 |
Presentations | p. 119 |
Eye Contact, Posture, and Gestures | p. 119 |
Presentation Attire | p. 120 |
Vocal Characteristics | p. 121 |
Presentation Organization | p. 122 |
Humor | p. 123 |
Visual Aids | p. 124 |
Presenter Etiquette | p. 125 |
Distracting or Annoying Presenter Behaviors | p. 126 |
Presenter Introductions | p. 127 |
Audience Etiquette | p. 128 |
Sports Etiquette | p. 131 |
Rules of Etiquette for All Sports | p. 131 |
Handball and Racquet Sports Etiquette | p. 133 |
Golf Etiquette | p. 134 |
Water Sports Etiquette | p. 136 |
Gym or Health Club Etiquette | p. 136 |
Hunting and Fishing Etiquette | p. 138 |
Running, Biking, and Rollerblading Etiquette | p. 138 |
Spectator Etiquette | p. 138 |
Travel Etiquette | p. 143 |
Suggestions for Business Travel | p. 143 |
Air Travel Etiquette | p. 144 |
Bus, Train, and Mass Transit Etiquette | p. 147 |
Automobile Etiquette | p. 148 |
Taxicab and Limousine Etiquette | p. 149 |
Cruise Ship Etiquette | p. 150 |
Hotel Manners | p. 151 |
Global Manners | p. 155 |
Travel Preparation | p. 155 |
Guidelines for Global Interactions | p. 157 |
Tips for Women Business Travelers | p. 158 |
Manners for Selected Regions of the World | p. 160 |
Notes | p. 167 |
Index | p. 185 |
Table of Contents provided by Ingram. All Rights Reserved. |
An electronic version of this book is available through VitalSource.
This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.
By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.
A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.
Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.
Please view the compatibility matrix prior to purchase.