The Essential Guide to Business Etiquette

by Chaney, Lillian Hunt

ISBN13: 9780275997144

ISBN10: 0275997146

Format: Hardcover

Pub. Date: 2007-09-30

Publisher(s): Greenwood Pub Group

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Summary

Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction that can set the stage for profitable long-term relationships. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift-giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication. Book jacket.

Author Biography

Jeanette St. Clair Martin is Professor at the University of Mississippi, School of Business.

Introduction	p. xi
Job Interview Etiquette	p. 1
Applicant Etiquette	p. 2
Interviewer Etiquette	p. 8
Business Dress and Grooming	p. 13
Dress Considerations	p. 14
Attributes of Dress	p. 17
Research Findings Related to Business Dress	p. 18
Business Professional Attire	p. 18
Business Casual Attire	p. 21
Dress for Special Events and Occasions	p. 22
Office Politics	p. 25
Self-Promotion	p. 26
Honesty and Truth-Telling	p. 28
Compliments and Flattery	p. 29
Gossip	p. 30
Favors and Hidden Motives	p. 32
Dress and Grooming	p. 32
Business Socializing and Etiquette	p. 33
Social Sensitivity	p. 37
Office Courtesies	p. 38
Disabled Persons	p. 42
Office Conflict	p. 43
Sexual Harassment	p. 44
Office Romance	p. 46
Electronic Communication Etiquette	p. 49
Telephones	p. 49
Speakerphones	p. 52
Cellular Telephones and Pagers	p. 52
Answering Machines and Voice Mail	p. 54
Electronic Mail (E-Mail)	p. 55
BlackBerry Devices	p. 57
Facsimile (Fax) Transmissions	p. 58
Manners for Special Occasions and Events	p. 61
Births and Birthdays	p. 61
Illnesses and Injuries	p. 63
Hospital Etiquette	p. 63
Holiday and Office Parties	p. 64
Weddings and Wedding Anniversaries	p. 66
Business Receptions, Conventions, and Trade Shows	p. 67
Promotions and Retirements	p. 68
Funerals	p. 69
Written Communication Manners	p. 73
Letter and Memorandum Formats	p. 73
Stationery	p. 75
Writing Guidelines	p. 76
Thank-You Notes	p. 77
Condolence Letters	p. 79
Congratulatory Letters	p. 80
Invitations	p. 80
Acceptance or Regrets	p. 81
Announcements	p. 82
Complaint Letters	p. 83
Cards	p. 84
Dining Etiquette	p. 85
Styles of Eating and Place Settings	p. 86
Basic Guidelines for Business Dining	p. 86
Problem Dining Situations	p. 89
Manners for Difficult-to-Eat Foods	p. 91
Cultural Variations in Dining Etiquette	p. 92
Business Entertaining	p. 97
Restaurant Entertaining	p. 97
Wine and Toasting Etiquette	p. 99
Entertaining at Private Clubs, Sporting Events, and the Theater	p. 101
Cocktail Parties and Receptions	p. 102
Home Entertaining	p. 103
Entertaining International Visitors	p. 104
Meeting Etiquette	p. 107
Meeting Planning and Preparation	p. 108
Introductions and Seating Arrangements	p. 109
Chairing Responsibilities	p. 110
Participant Responsibilities	p. 112
Refreshments	p. 113
Follow-Up Activities	p. 113
Business Meal Meetings	p. 114
Conventions	p. 115
Virtual Meetings	p. 116
Multicultural Meetings	p. 116
Presentations	p. 119
Eye Contact, Posture, and Gestures	p. 119
Presentation Attire	p. 120
Vocal Characteristics	p. 121
Presentation Organization	p. 122
Humor	p. 123
Visual Aids	p. 124
Presenter Etiquette	p. 125
Distracting or Annoying Presenter Behaviors	p. 126
Presenter Introductions	p. 127
Audience Etiquette	p. 128
Sports Etiquette	p. 131
Rules of Etiquette for All Sports	p. 131
Handball and Racquet Sports Etiquette	p. 133
Golf Etiquette	p. 134
Water Sports Etiquette	p. 136
Gym or Health Club Etiquette	p. 136
Hunting and Fishing Etiquette	p. 138
Running, Biking, and Rollerblading Etiquette	p. 138
Spectator Etiquette	p. 138
Travel Etiquette	p. 143
Suggestions for Business Travel	p. 143
Air Travel Etiquette	p. 144
Bus, Train, and Mass Transit Etiquette	p. 147
Automobile Etiquette	p. 148
Taxicab and Limousine Etiquette	p. 149
Cruise Ship Etiquette	p. 150
Hotel Manners	p. 151
Global Manners	p. 155
Travel Preparation	p. 155
Guidelines for Global Interactions	p. 157
Tips for Women Business Travelers	p. 158
Manners for Selected Regions of the World	p. 160
Notes	p. 167
Index	p. 185
Table of Contents provided by Ingram. All Rights Reserved.