The Generalist Model of Human Services Practice (with InfoTrac),9780534512736

The Generalist Model of Human Services Practice (with InfoTrac)

by ;
ISBN13: 9780534512736
ISBN10: 0534512739
Format: Hardcover
Pub. Date: 2003-02-26
Publisher(s): Cengage Learning
List Price: $247.95

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Summary

This comprehensive book offers the student a readable introduction to human service practice with a specific focus on the generalist model commonly applied in the field. Providing a systems framework infused with the core values of the profession, along with numerous examples, the book gives students a flavor of what it is like to work in the human services. It also provides knowledge, skills, and values needed for successful practice in this enormously diverse profession.

Table of Contents

PART ONE An Introduction to the Generalist Intervention Model
1(126)
Introducing the Generalist Model of Human Services Practice
2(32)
Introducing Generalist Practice
4(1)
Defining Generalist Practice
4(17)
Defining Generalist Practice: An Eclectic Knowledge Base
5(1)
An Eclectic Knowledge Base: Fields of Practice
6(1)
An Eclectic Knowledge Base: Systems Theory
7(2)
An Eclectic Knowledge Base: The Ecological Perspective
9(2)
An Eclectic Knowledge Base: Curriculum Content Areas
11(5)
Defining Generalist Practice: Application of a Wide Range of Skills to Target Systems of Any Size
16(2)
Defining Generalist Practice: Working in an Organizational Structure Under Supervision
18(2)
Defining Generalist Practice: A Wide Range of Roles
20(1)
Defining Generalist Practice: Critical Thinking Skills
20(1)
Defining Generalist Practice: Planned Change
21(1)
Defining Generalist Practice: Empowerment
21(1)
The Generalist Intervention Model (GIM)
21(12)
Planned Change Steps in the GIM
24(9)
Other Practical Generalist Skills: A Perspective on the Rest of the Text
33(1)
InfoTrac College Edition
33(1)
On the Internet
33(1)
Values and Ethics in Human Services Practice
34(30)
Introduction
36(1)
Professional Ethical Standards
37(7)
Human Services Professionals' Obligations to Clients
37(3)
Human Services Professionals' Responsibilities to Community and Society
40(2)
Human Services Professionals' Obligations to Colleagues
42(1)
Human Services Professionals' Obligations to the Profession
42(1)
Human Services Professionals' Responsibility to Employers
43(1)
Human Services Professionals' Responsibility to Self
44(1)
Ethical Dilemmas
44(12)
Conceptualizing and Addressing an Ethical Dilemma: Decision-Making Steps
45(3)
Ranking Ethical Principles: Loewenberg, Dolgoff, and Harrington's ``Ethical Principles Screen''
48(1)
Discussion and Resolution of Ethical Dilemmas in Generalist Practice Contexts
49(7)
Dual Relationships
56(3)
Practitioners' Dual Relationships with Clients
56(2)
Recommendations for Addressing Dual Relationships
58(1)
Laws, Policies, and Regulations
59(1)
Whistle-Blowing
59(3)
Personal and Professional Values
62(1)
InfoTrac College Edition
62(1)
On the Internet
63(1)
Culturally Competent Human Services Practice
64(28)
Introduction
66(1)
Diversity in the United States
66(2)
Race and Ethnicity
66(2)
Disabilities
68(1)
Historic and Current Discrimination
68(2)
Discrimination Based on Culture
68(1)
Discrimination Based on Ability
69(1)
Barriers to Culturally Competent Human Services
70(1)
Integrating Cultural Competence in the Generalist Intervention Model
71(3)
Engagement
71(1)
Assessment
72(1)
Planning
72(1)
Implementation
73(1)
Evaluation
74(1)
Termination and Follow-Up
74(1)
Practice Knowledge and Skills
74(15)
Native Americans
75(3)
Hispanics/Latinos
78(2)
African Americans
80(3)
Asian Americans and Pacific Islanders
83(3)
People with Disabilities
86(3)
Developing Culturally Competent Interventions
89(2)
InfoTrac College Edition
91(1)
On the Internet
91(1)
Gender-Sensitive Human Services Practice
92(35)
Introduction
94(1)
Gender Sensitivity
94(1)
Women and the Generalist Intervention Model
95(1)
A Feminist Perspective on Micro, Mezzo, and Macro Aspects of Generalist Practice
96(4)
A Definition of Feminism for Practitioners
98(2)
Micro Practice with Women: Common Problems
100(6)
Stressful Life Events
100(1)
Personal Issues
100(2)
Helping Women in Micro Practice
102(4)
Common Circumstances Facing Women
106(12)
Women as Survivors of Sexual Assault
106(6)
Battered Women
112(6)
Prevention of Violence Against Women
118(1)
The Feminization of Poverty
119(7)
Micro and Mezzo Perspectives on Women and Poverty
119(2)
Macro Perspectives on Women and Poverty
121(5)
InfoTrac College Edition
126(1)
On the Internet
126(1)
PART TWO: The Steps of Planned Change
127(138)
Engagement and Assessment in Generalist Practice
128(38)
Introduction
130(1)
Engagement
131(3)
Greeting the Client
131(1)
Demonstrating Effective Attending Skills
131(1)
Discussing Agency Services and Client Expectations
132(1)
Deciding If the Agency and Worker Can Help
132(1)
Offering Agency and Worker Services to the Client
133(1)
Orienting the Client to the Helping Process
133(1)
Completing Required Paperwork
133(1)
Assessment
134(30)
How to Approach Assessment
135(2)
Goals of Assessment
137(1)
Assessment from a Micro Practice Perspective
138(6)
Assessment Instruments
144(3)
Family Assessment
147(7)
Assessment in Mezzo Practice: Assessing Groups
154(5)
Assessment in Macro Practice
159(5)
Assessment, Client Empowerment, and Strengths
164(1)
InfoTrac College Edition
164(1)
On the Internet
165(1)
Planning in Generalist Practice
166(28)
Introduction
168(1)
Steps in the Planning Process
168(18)
Work with Your Client(s)
168(2)
Prioritize Problems---Which Problem Should You Work on First?
170(1)
Translate Problems into Needs
171(1)
Evaluate Levels of Intervention---Selecting a Strategy
171(3)
Establish Goals
174(1)
Specify Objectives
175(4)
Specify Action Steps
179(1)
Formalize a Contract
180(6)
Planning in Mezzo Practice
186(2)
The Complexity of Setting Objectives in Mezzo Practice
187(1)
Contracts in Mezzo Practice
188(1)
Planning in Macro Practice
188(5)
An Approach to Program Planning
189(4)
Formalize a Contract
193(1)
InfoTrac College Edition
193(1)
On the Internet
193(1)
Implementation Applications
194(36)
Introduction
196(1)
Child Maltreatment and Protective Services
197(13)
Family Preservation Philosophy
202(1)
The Generalist Intervention Model: Engagement
203(1)
The Generalist Intervention Model: Assessment
203(2)
The Generalist Intervention Model: Planning
205(1)
The Generalist Intervention Model: Implementation
206(1)
The Generalist Intervention Model: Evaluation and Termination
206(1)
Child Maltreatment and Mezzo Practice
207(1)
Child Maltreatment and Macro Practice
208(2)
Crisis Intervention
210(8)
The Crisis Process
210(1)
Major Concepts in Crisis Intervention
210(1)
Steps in Crisis Intervention
211(5)
Crisis Intervention at the Mezzo Level
216(1)
Crisis Intervention at the Macro Level
216(2)
Alcohol and Other Substance Abuse
218(10)
The Alcoholic Person
220(2)
Alcoholism and Family Relationships
222(1)
Your Role in Intervention with Alcoholics
222(1)
Effective Professional Attitudes
223(1)
Assessment of Alcohol and Other Substance Dependence and Abuse
224(1)
Micro Practice Techniques for Implementation with Alcoholic Clients
224(2)
Implementation at the Mezzo Level
226(1)
Implementation at the Macro Level
227(1)
InfoTrac College Edition
228(1)
On the Internet
229(1)
Evaluation and Termination in Generalist Practice
230(35)
Introduction
232(1)
Evaluating Human Services Practice
233(7)
Definition and Purposes of Evaluation
233(1)
External Factors in Evaluation
234(1)
Obstacles to Evaluation
234(1)
The Evaluation Process
235(5)
Evaluation Designs for Direct Practice
240(7)
Single-Subject Designs
241(3)
Task-Achievement Scaling
244(1)
Client Satisfaction Questionnaires
245(2)
Target-Problem Scaling
247(1)
Evaluation Designs for Programs
247(3)
Needs Assessments
248(1)
Evaluability Assessments
248(1)
Process Analysis
248(1)
Program Outcome Analysis
248(1)
Continuous Quality Assurance Evaluations
249(1)
Program Monitoring
250(1)
Issues and Problems in Evaluations
250(3)
Problems in Generalizability
250(1)
Wrong Choices of Evaluation Tools
251(1)
Failure to Involve Clients in the Evaluation Process
251(1)
Staff Distrust of Evaluation
251(1)
Evaluation Process Interference with Service Giving
251(1)
Alternative Explanations for Program Outcomes
251(1)
Unanticipated Consequences
251(2)
Culturally Competent Evaluation
253(1)
Termination
254(9)
Ethical Practice and Critical Thinking About Termination
255(1)
Terminating Professional Relationships
255(1)
Tasks of Termination
255(1)
Planned Terminations
256(1)
Unplanned Terminations
257(1)
Other Points About Terminations
257(1)
Reactions and Feelings in Terminations
258(1)
Helping Clients at Termination
259(2)
Stabilization of Change
261(2)
InfoTrac College Edition
263(1)
On the Internet
264(1)
PART THREE: Intervention with Multiple Systems
265(197)
Working with Individuals
266(34)
Introduction
268(1)
Micro Skills and the Generalist Intervention Model (GIM)
268(1)
Interviewing: A Key Micro Skill
269(1)
Beginning the Worker--Client Relationship
269(1)
Verbal and Nonverbal Behavior
270(3)
Eye Contact
270(1)
Attentive Listening
270(1)
Facial Expressions
271(1)
Body Positioning
272(1)
Warmth, Empathy, and Genuineness
273(3)
Warmth
273(1)
Empathy
273(3)
Genuineness
276(1)
Client Self-Determination and Empowerment
276(1)
Starting the Interview
277(3)
The Interview Setting
277(1)
How to Dress for the Interview and for the Job
277(1)
Thinking Ahead About an Interview with a Client
278(1)
Initial Introductions
278(1)
Alleviating the Client's Anxiety
278(1)
Portraying Confidence and Competence
279(1)
Beginning Statement of Purpose and Role
280(1)
Conducting the Interview
280(9)
Verbal Responses to the Client
281(8)
Overlap of Techniques
289(1)
Roles Human Services Professionals Play
289(1)
Challenges in Interviewing
289(9)
Dealing with Diversity: Cross-Cultural Awareness in Interviewing
289(4)
Silence in the Interview
293(1)
Confronting Clients
294(1)
Involuntary Clients
295(2)
Suspicion of Untruth
297(1)
Terminating the Interview
298(1)
InfoTrac College Edition
298(1)
On the Internet
299(1)
Understanding Families
300(30)
Introduction
302(2)
Families and the Generalist Intervention Model
304(1)
Family Assessment
304(13)
Assessing Family Communication
304(4)
Assessing Family Structure
308(4)
Assessing Life-Cycle Adjustments
312(1)
Impacts of the Impinging Social Environment
313(4)
Family Conflicts, Problems, and Their Resolutions
317(4)
Partner Difficulties
318(1)
Parent-Child Relationship Difficulties
318(2)
Personal Problems of Individual Family Members
320(1)
External Environmental Stresses: The Impact of Social and Economic Forces
321(1)
Variations in Family Structures
321(6)
Single-Parent Families
321(3)
Remarriage and Stepfamilies
324(3)
Enhancing Cultural Competency: Family Assessment and Keys to Empowerment
327(1)
Acculturation
327(1)
Immigration History
327(1)
School Adjustment
328(1)
Employment
328(1)
Male and Female Interactive Patterns
328(1)
Role of Extended Family
328(1)
InfoTrac College Edition
328(1)
On the Internet
329(1)
Working with Families
330(28)
Introduction
333(1)
Family Treatment and the Planned Change Process
333(1)
Strategizing for Family Intervention: Do You Always Have to See the Entire Family?
333(2)
Engagement, Assessment, and Planning with Families
335(5)
Phase 1: Alleviate or at Least Minimize Early Apprehension
335(1)
Phase 2: Ask Family Members to Explain What Is Wrong
336(1)
Phase 3: Establish Agreement About What Is Wrong
337(1)
Phase 4: Concentrate on How Family Members Relate to One Another
338(2)
Phase 5: Establish Commitment to a Plan of Action
340(1)
Implementation of Family Intervention
340(4)
Reframing
341(1)
Teaching Families Problem-Solving Techniques
341(1)
Teaching Child-Management Methods
341(1)
Offering Families Support
341(1)
Role Playing
342(1)
Video Recording
343(1)
Homework Assignments
343(1)
Evaluation and Termination with Families
344(1)
Family Issues and Services
344(11)
Multiproblem Families
344(1)
Family Preservation
345(3)
Enhancing Cultural Competency: Diversity and Families
348(6)
The Current Status of Family Services
354(1)
Macro Practice with Families: Promoting Social and Economic Justice
355(1)
InfoTrac College Edition
355(2)
On the Internet
357(1)
Human Services Generalist Practice with Groups
358(28)
Introduction
360(1)
Types of Groups
360(5)
Task Groups
361(2)
Treatment Groups
363(2)
Worker Roles in Groups
365(1)
Broker
366(1)
Mediator
366(1)
Educator
366(1)
Facilitator
366(1)
Basic Group Dynamics
366(11)
Group Development
366(1)
Group Culture, Norms, and Power
367(2)
Group Size and Composition
369(1)
Duration
369(1)
Decision Making in Groups
370(5)
Group Roles
375(2)
Micro Skills in Groups
377(1)
Groups and the Generalist Intervention Model (GIM)
378(1)
Task and Treatment-Group Skills
379(5)
Conflict Resolution
379(2)
Modeling and Coaching
381(1)
Team Building
382(1)
Confrontation
382(1)
Consultation
383(1)
Coordination
384(1)
Using Structure
384(1)
InfoTrac College Edition
384(1)
On the Internet
385(1)
Working with Organizations and Communities
386(28)
Introduction
388(1)
Defining Macro Practice
389(1)
The Organizational Context of Human Services Practice
389(2)
Professional--Organizational Conflicts
389(1)
Limitations and Risk Assessment
390(1)
Theoretical Base for Organizational and Community Change
391(3)
Social Reform
391(1)
Social Action
392(1)
Cause Advocacy
393(1)
Case Advocacy
393(1)
Micro Skills for Organizational and Community Change
394(1)
Mezzo Skills for Organizational and Community Change
394(1)
Macro Skills for Organizational and Community Change
395(15)
Evaluating Outcomes
395(1)
Fund-Raising
396(2)
Budgeting
398(1)
Negotiating
399(2)
Mediating
401(1)
Influencing Decision Makers
402(5)
Needs Assessment
407(1)
Planning
408(1)
Working with Coalitions
409(1)
Worker Roles in Organizational and Community Changes
410(2)
Initiator
410(1)
Negotiator
410(1)
Advocate
410(1)
Spokesperson
411(1)
Organizer
411(1)
Mediator
411(1)
Consultant
412(1)
Generalist Intervention Model (GIM) in Macro Practice
412(1)
InfoTrac College Edition
413(1)
On the Internet
413(1)
Human Services Advocacy
414(22)
Introduction
416(1)
Defining Advocacy
416(2)
Advocacy and the Generalist Intervention Model
416(1)
Case Advocacy
416(1)
Cause Advocacy
417(1)
Useful Skills in Advocacy
418(1)
The Goals of Advocacy
418(1)
Targets of Advocacy
418(1)
The Realities of Advocacy
419(2)
Realities About Power
419(1)
Realities About Organizations
420(1)
Realities About Clients
421(1)
Knowledge Required by Advocates
421(1)
Knowing the Rights of Clients
421(1)
Avenues of Appeal
421(1)
Available Resources
422(1)
Tactics and Strategies of Intervention
422(1)
Assessment in Advocacy Situations
422(3)
Self-Assessment
422(1)
What Are Your Sources of Power?
423(1)
Other Assessment Considerations
423(2)
Planning in Advocacy Situations
425(1)
The Ultimate Decision
426(1)
Intervention: Advocacy Strategies and Tactics
426(3)
Persuasion
426(2)
Fair Hearings and Legal Appeals
428(1)
Political and Community Pressure
428(1)
Using the Media
428(1)
Petitioning
429(1)
Selecting a Strategy for Advocacy
429(1)
Whistle-Blowing
429(1)
Legislative Advocacy
429(6)
Factors Affecting Legislative Advocacy
431(1)
Steps in Legislative Advocacy
432(3)
InfoTrac College Edition
435(1)
On the Internet
435(1)
Brokering and Case Management
436(26)
Introduction
439(1)
A Definition of Brokering
439(1)
The Importance of the Brokering Role in Generalist Practice
439(1)
The Effective Broker
439(9)
The Importance of Knowing Resources
440(1)
Types of Resources
441(4)
The Planned Change Process in Brokering
445(3)
Case Management
448(13)
What Is Case Management?
448(2)
The Importance of Case Management for Generalist Practice
450(1)
Assessment
451(3)
Planning
454(3)
Implementation
457(2)
Evaluation in Case Management
459(1)
Termination in Case Management
459(1)
Factors Influencing Case Management Service Delivery
459(2)
InfoTrac College Edition
461(1)
On the Internet
461(1)
References 462(13)
Name Index 475(5)
Subject Index 480

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