To become a successful healthcare manager, students need to understand management theories and methods and know how to apply them to real-world problems. Management of Healthcare Organizations: An Introduction teaches this in an engaging way. The authors provide aspiring managers with theoretical background, practical methods, and hands-on exercises to prepare for careers in healthcare management, emphasizing the multifaceted nature of management problems and the need to combine a variety of approaches to solve them.
This text includes bulleted lists, examples, and exhibits to boost readability, retention, and engagement. Chapters are arranged to sequentially build a body of knowledge and a mental framework for management. Each chapter begins with a scenario taken from the same complex telehealth case study, reinforcing the complexity of management problems while introducing chapter concepts. Each chapter has updated information on diversity, equity, and inclusion, and strategies for managing clinical staff and performance, as well as “Try It, Apply It” real-world exercises.
This book combines time-tested fundamental principles with cutting-edge methods and current knowledge.
Peter C. Olden, PhD, LFACHE, held executive positions at a community hospital, a teaching hospital, and a regional medical center for 14 years. After making a career change, Dr. Olden was also a professor and served as a program director and a department chair at the University of Scranton in Pennsylvania, where he taught undergraduate and graduate healthcare management courses. Dr. Olden’ s scholarship produced dozens of journal articles, book chapters, and other publications, plus numerous conference presentations, workshops, and discussions.
Cathleen O. Erwin, PhD, is an associate professor of health administration at Auburn University and serves as chair of the Department of Political Science. Previously she was director of Auburn’ s undergraduate health services administration program for many years. She has been recognized by the Academy of Management’ s Health Care Management division and the Auburn University College of Liberal Arts with their Teaching Excellence Awards. Prior to her academic career, Dr. Erwin spent 25 years working for nonprofit organizations in the arts, healthcare, and higher education.
Chapter 1 - Health, Healthcare, and Healthcare Organizations
Chapter 2 - Management
Chapter 3 - Planning
Chapter 4 - Organizing: Jobs and Departments
Chapter 5 - Organizing: Organizations
Chapter 6 - Organizing: Groups and Teams
Chapter 7 - Staffing: Obtaining Employees
Chapter 8 - Staffing: Retaining Employees
Chapter 9 - Leading: Theories and Models
Chapter 10 - Leading: Motivating and Influencing
Chapter 11 - Leading: Culture and Ethics
Chapter 12 - Controlling and Improving Performance
Chapter 13 - Making Decisions and Solving Problems
Chapter 14 - Managing Change
Chapter 15 - Professionalism and Communication
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