Managing and Using Information in the Digital Economy

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Format: Paperback
Pub. Date: 2000-12-01
Publisher(s): John Wiley & Sons Inc
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Summary

This book arms non technical managers with the insights and information they need to become knowledgeable participants in their companies information system resources decision-making. It provides them with a framework for understanding how businesses use and manage information, acquaints them with the key information technologies, and provides them with a working familiarity with MIS, project management, information architecture, and other key components of information systems organization. Readers also learn proven strategies for integrating IT with business strategies to create competitive advantages for their organizations.

Author Biography

<b>Dr. Keri E. Pearlson</b> is the President of KP Partners, a consultancy to both small and large businesses in the area of strategic use of information systems and organizational design. She is also the President of the Zero Time Institute, dedicated to researching and coaching businesses in successful strategies for the new economy. She specializes in executive education programs, seminars, briefing, and management coaching.<br> She serves on the Board of directors of I-Teams.com and Intelligent Learning Systems.<br> Dr. Pearlson holds a Doctorate in Business Administration (DBA) in Management Information Systems from the Harvard Business School and both a Masters Degree in Industrial Engineering Management and a Bachelors Degree in Applied Mathematics from Stanford University.

Table of Contents

Introduction 1(1)
The Case for Participating in Decisions about Information Systems
2(3)
A Business View
2(1)
People and Technology Work Together
3(1)
Rapid Change in Technology
3(1)
What If a Manager Doesn't Participate?
4(1)
Information Systems Must Support Business Goals
4(1)
Information Systems Must Support Organizational Systems
4(1)
What Skills Are Needed to Participate Effectively in Information Technology Decisions?
5(2)
How to Participate in Information Systems Decisions
5(1)
Organization of the Book
6(1)
Basic Assumptions
7(5)
Assumptions about Management
7(1)
Assumptions about Business
8(2)
Assumptions about Information Systems
10(2)
Summary
12(1)
Case Study: Pat Cannon, MBA
13(2)
The Information Systems Strategy Triangle
15(18)
Brief Overview of Business Strategy Frameworks
17(6)
The Generic Strategies Framework
17(3)
Hypercompetition and the New 7-S's Framework
20(2)
Co-opetition
22(1)
Why Are Strategic Advantage Models Essential to Planning for Information Systems?
22(1)
Brief Overview of Organizational Strategies
23(4)
Brief Overview of Information Systems Strategy
27(1)
Food for Thought
28(1)
Summary
29(1)
Discussion Questions
29(1)
Case Study: Cisco Systems
30(3)
Organizational Impacts of Information Systems Use
33(20)
Information Technology and Organizational Design
35(6)
Information Technology Allows Companies to Hire Differently
35(2)
Information Technology Allows Organizations to Be Structured Differently
37(3)
T-form Organization
40(1)
Information Technology and Management Control Systems
41(4)
Information Technology Changes the Way Managers Monitor
42(1)
Information Technology Changes the Way Managers Evaluate
43(1)
Information Technology Changes the Way Managers Provide Feedback
44(1)
Information Technology Changes the Way Managers Compensate and Reward
44(1)
Information Technology Changes the Way Managers Control Processes
44(1)
Virtual Organizations
45(2)
Food for Thought: Immediately Responsive Organizations
47(1)
Summary
48(1)
Discussion Questions
49(1)
Case Study: Mary Kay, Inc.
49(4)
Information Technology and the Design of Work
53(18)
Job Design Framework
54(1)
How Information Technology Is Changing the Nature of Work
55(6)
New Ways To Do Traditional Work
55(3)
Creating New Types of Work
58(1)
New Challenges in the Work of Managers
59(2)
How Information Technology Is Changing Where Work Is Done
61(5)
Information Systems Enables More Group Work
66(1)
Food for Thought: The Productivity Paradox
66(2)
Summary
68(1)
Discussion Questions
68(1)
Case Study: Baseball in the United States
69(2)
Strategic Use of Information Resources
71(17)
Evolution of Information Resources
72(1)
Information Resources as Strategic Tools
73(2)
How Can Information Resources Be Used Strategically?
75(8)
Using Information Resources to Influence Competitive Forces
75(3)
Using Information Resources to Alter the Value Chain
78(2)
Using Information Resources to Support the Strategic Thrusts of the Firm
80(3)
Food for Thought: Time-Based Competitive Advantage
83(1)
Summary
84(1)
Discussion Questions
84(1)
Case Study: K-mart Corporation
84(4)
Information Technology and Changing Business Processes
88(18)
Business Process Perspective
89(5)
The Tools for Change
94(8)
Radically Redesigning Processes
95(3)
Enterprise Information Systems
98(4)
Food for Thought: Revolutionary Design but Evolutionary Implementation
102(2)
Summary
104(1)
Discussion Questions
105(1)
Case Study: Coca-Cola Vending Machines
105(1)
Architecture and Infrastructure
106(23)
From Vision to Implementation
107(1)
The Manager's Role
107(1)
The Leap from Strategy to Architecture to Infrastructure
108(5)
From Strategy to Architecture
108(1)
From Architecture to Infrastructure
109(1)
A Framework for the Translation
110(3)
Other Managerial Considerations
113(5)
Understanding Existing Architecture
113(1)
Distinguishing Current versus Future Requirements
114(3)
Assessing Financial Issues
117(1)
Differentiating between Architecture and Infrastructure
118(1)
From Strategy to Infrastructure: An Example
118(4)
Defining the Strategic Goals
118(1)
Define Related Architectural Goals
119(1)
Apply Strategy-to-Infrastructure Framework
119(1)
Evaluate Additional Issues
120(2)
Food for Thought: Total Cost of Ownership
122(4)
The Component Breakdown
124(1)
TCO as a Management Tool
125(1)
Summary
126(1)
Discussion Questions
126(1)
Case Study: Bush Intercontinental Airport in Houston
127(2)
The Business of E-Business
129(32)
Definitions
130(4)
Internet
130(1)
World Wide Web
131(1)
Information Superhighway
131(1)
More Nets: Intranets, Extranets, and E-Marketplaces
132(1)
Marketspace versus Marketplace
133(1)
Internet Business Models
134(3)
Electronic Data Interchange
136(1)
Advantages and Disadvantages of E-business
137(3)
Cost
137(1)
Speed
138(1)
Security
138(1)
Competitiveness
139(1)
Framework of Electronic Commerce
140(9)
Common Business Services Infrastructure
140(5)
Messaging and Information Distribution Infrastructure
145(1)
Multimedia Content
146(1)
Internet Infrastructure
147(1)
Public Policy
148(1)
Technical Standards
148(1)
Other Uses of the Internet
149(6)
Interpersonal Communication
149(1)
News Media
150(1)
Reference
150(2)
Services
152(1)
Entertainment
153(1)
Education
153(2)
Food for Thought: E-Learning
155(2)
Summary
157(1)
Discussion Questions
158(1)
Case Study: Amazon.com
159(2)
The Management Information Systems Organization
161(28)
Understanding the MIS Organization
162(7)
Chief Information Officer
162(3)
Chief Knowledge Officer and Other Similar Roles
165(1)
Other Information Systems Organizational Roles
165(4)
Information Systems Organization Processes
169(3)
Systems Development
169(1)
Systems Maintenance
169(1)
Data Center Operations
169(1)
Internet and Networking Services
170(1)
New Technology Introduction
171(1)
Special Projects
171(1)
Resource Management
171(1)
General Support
172(1)
What to Expect from Information Systems
172(4)
Anticipating New Technologies
172(1)
Strategic Direction
173(1)
Process Innovation
173(1)
Internal Partnerships
173(1)
Supplier Management
174(1)
Architecture and Standards
174(1)
Human Resource Management
175(1)
What the Information Systems Organization Does Not Do
175(1)
Outsourcing and Decentralization
176(6)
Outsourcing
176(4)
Centralized versus Decentralized Organizational Structures
180(2)
Food for Thought: Calculating Return on Investment
182(4)
Popular Valuation Methods
184(1)
Alternate Valuation Methods
185(1)
Pitfalls in Calculating Returns
185(1)
Summary
186(1)
Discussion Questions
187(1)
Case Study: Application Service Providers
187(2)
Knowledge Management
189(28)
Data, Information, and Knowledge
190(2)
Tacit versus Explicit Knowledge
191(1)
An Evolving Concept
192(1)
Why Manage Knowledge?
193(4)
Sharing Best Practice
193(1)
Globalization
194(1)
Rapid Change
195(1)
Downsizing
195(1)
Managing Information and Communication Overload
196(1)
Knowledge Embedded in Products
196(1)
Sustainable Competitive Advantage
197(1)
Knowledge Management Processes
197(10)
Knowledge Generation
198(3)
Knowledge Capture and Codification
201(5)
Knowledge Transfer
206(1)
Types of Knowledge Management Projects
207(2)
Knowledge Repositories
208(1)
Knowledge Access
208(1)
Knowledge Environment
209(1)
Knowledge Assets
209(1)
Food for Thought: Measuring the Value of Knowledge Management
209(4)
Project-Based Measures
210(1)
The Intellectual Capital Report
211(1)
Valuation of Knowledge Capital
212(1)
Summary
213(1)
Discussion Questions
213(1)
Case Study: McKinsey and Company
214(3)
Project Management
217(29)
What Defines a Project?
218(1)
What Is Project Management?
219(11)
Project Modeling
220(10)
What Makes Information Technology Projects Different?
230(8)
Systems Development Life Cycle
230(2)
Prototyping and Rapid Applications Development
232(1)
High Complexity Level
233(1)
High Risk Level
234(1)
Information Systems Projects Measurements
234(1)
Reliance on Consultants and Vendors
235(1)
Emphasis on the Technical Aspects of the Project
236(1)
Communication Issues
237(1)
Putting It All Together with Organizational Factors
238(4)
Complexity Level
238(1)
Organizational Factors
239(3)
Food for Thought: Measuring Success
242(1)
Summary
243(1)
Discussion Questions
244(1)
Case Study: Avon Products, Inc. Financial Systems
244(2)
Using Information Ethically
246(16)
Control of Information
248(2)
Normative Theories of Business Ethics
250(4)
Stockholder Theory
250(1)
Stakeholder Theory
251(1)
Social Contract Theory
252(2)
Emerging Issues in the Ethical Governance of Information Systems
254(2)
Food for Thought: Ethics and the Internet
256(3)
Security and Controls
257(2)
Summary
259(1)
Discussion Questions
259(1)
Case Study: Ethical Decision Making
260(2)
Glossary 262(10)
Index 272

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