Identify, assess, and mitigate operational risk with this practical and authoritative guide In the newly revised second edition of Operational Risk Management: A Complete Guide for Banking and Fintech, accomplished risk executive and expert Philippa Girling delivers an insightful and practical exploration of operational risk in organizations of all sizes. She offers risk professionals and executives the tools, strategies, and best practices they need to mitigate and overcome ever-present operational risk challenges that impact business in all industries.
This latest edition includes:
- Insight into how operational risk can be effectively managed and measured in today's digital banking age.
- Updates on the latest regulatory guidance on operational risk management requirements in all aspects of the operational risk framework.
- Updates on the new Basel II capital modeling methodology for operational risk.
- New explorations of operational risk events in recent years including the impact of the global Covid-19 pandemic.
- Updated case studies including large events at Wells Fargo, Credit Suisse and Archegos Capital Management.
Ideal for executives, managers, and business leaders, Operational Risk Management is also the perfect resource for risk and compliance professionals who wish to refine their abilities to identify, assess, mitigate, and control operational risk.
PHILIPPA GIRLING, PhD, is Chief Risk Officer at Varo Bank N.A. She has over 25 years of experience in global financial services and is a recognized risk management leader who has authored two popular operational risk textbooks. She is a sought-after public speaker on enterprise risk management and digital transformation and was named as one of the decade’s “Top Fifty Faces of Operational Risk” in 2006.
Preface ix
Acknowledgments xi
CHAPTER 1 Definition and Drivers of Operational Risk 1
CHAPTER 2 The Regulatory Push 15
CHAPTER 3 The Operational Risk Framework 33
CHAPTER 4 Operational Risk Governance 41
CHAPTER 5 Culture and Awareness 63
CHAPTER 6 Policies and Procedures 77
CHAPTER 7 Internal Loss Data 89
CHAPTER 8 External Loss Data 121
CHAPTER 9 Business Environment Internal Control Factors: Key Risk Indicators 141
CHAPTER 10 Risk and Control Self-Assessments 155
CHAPTER 11 Scenario Analysis 173
CHAPTER 12 Capital Modeling 189
CHAPTER 13 Reporting 219
CHAPTER 14 Risk Appetite 237
CHAPTER 15 Reputational Risk and Operational Risk 255
CHAPTER 16 Operational Risk and Convergence 269
CHAPTER 17 Best Practices in Related Risk Management Activities 281
CHAPTER 18 Case Studies 291
Appendix: Answers to Review Questions 309
About the Author 317
About the Website 319
Index 321
Other versions by this Author