Startup CXO is the definitive book for any executive of any C-suite executive or function within a high-growth company. While the heads of sales, product, HR, and other functional teams inside big companies are usually groomed for the job for years, startup executives aren't. They are often young and relatively inexperienced in business in general. Author Matt Blumberg, a technology and marketing entrepreneur, knows this all too well. His first book, Startup CEO (now on its Second Edition) was the fifth book in the Startup Revolution series, was largely based on his experience starting, running, building, and ultimately selling a technology company called Return Path, which later became the driving force behind the creation of his blog, OnlyOnce - because "you're only a first time CEO once."
Now, Blumberg has gotten his former executive team (many of whom are working with him as co-founders of his new venture, Bolster. In Startup CXO, they share their collective wisdom of how to build and scale the different functions inside a successful high growth company. The book is a sharp resource covering hundreds of issues that their team faced in collectively more than 100 years serving as senior executives in startups. The book:
- �Offers valuable insights into how functional leaders set the vision and strategy for their departments in conjunction with the rest of the executive team and drives that strategy through to execution
- �Gives specific growth playbooks for each department, from things like “how to avoid technical debt” to “how to set sales comp plans” to “how to scale your culture and values”
- �Examines how a functional leaders must align available resources with their strategy in order to ensure success
- �Addresses what it takes to master the "How" of being a CXO - from leading a team to managing in any type of market
Engaging and informative, this book is essential reading for any, and every, CEO and C-level executive inside any growing company.
Foreword
Scott Dorsey
PART 1 INTRODUCTION
Introduction
1 The Nature of a CXO’s Role
2 Scaling a CXO
PART 2 FINANCE
Chief Financial Officer
Jack Sinclair
3 In the Beginning: Laying the Foundation
4 Fundraising
5 Size of Opportunity
6 Financial Plan
7 Unit Economics and KPIs
8 Investor Ecosystem Research
9 Pricing and Valuation
10 Diligence and Corporate Documentation
11 Using External Counsel
12 Operational Accounting
13 Treasury and Cash Management
14 Building an In-house Accounting Team
15 International Operations
16 Strategic Finance
17 Other Areas to Partner With
18 High Impact Areas for the Startup CFO as Partner
19 Board and Shareholder Management
20 Equity
21 Mergers and Acquisitions (M&A)
22 Bonus Section: What We Used for Our Internal Systems When We Started Bolster
23 CEO-to-CEO Advice
PART 3 PEOPLE
Chief People Officer
Cathy Hawley
24 Values and Culture
25 Diversity, Equity, and Inclusion (DE&I)
26 Building Your Team
27 Organizational Design and Operating Systems
28 Team Development
29 Leadership Development
30 Talent and Performance Management
31 Career Pathing
32 Role-Specific Learning and Development
33 Employee Engagement
34 Rewards and Recognition
35 Reductions in Force
36 Recruiting
37 Onboarding
38 Compensation
39 People Operations
40 Systems
41 CEO-to-CEO Advice
PART 4 MARKETING
Chief Marketing Officer
Nick Badgett and Holly Enneking
42 Where to Start
43 Generating Demand for Sales
44 Supporting the Company Culture
45 Breaking Down Marketing’s Functions
46 Events
47 Content and Communications
48 Product Marketing
49 Marketing Operations
50 Sales Development
51 Marketing as a Partner/Collaborating with the Rest of the C-Suite
52 Building a Marketing Machine (Scaleup)
53 CEO-to-CEO Advice
PART 5 SALES
Chief Revenue Officer
Anita Absey
54 In the Beginning: From Prospect to Customer
55 Hiring the Right People
56 Profile of Successful Salespeople
57 Some Myth Busting
58 Compensating Sales Team Members
59 Pipeline
60 Scaling the Sales Organization
61 Scaling Your Team Through Culture
62 Scaling Sales Process and Methodology
63 Scaling the Operating System
64 Marketing Alignment
65 Market Assessment and Alignment
66 Expanding Distribution Channels
67 Geographic Expansion
68 Pricing and Packaging
69 CEO-to-CEO Advice
PART 6 BUSINESS DEVELOPMENT
Chief Business Development Officer
Ken Takahashi
70 How to Make the Biggest Impact as a CBDO
71 Building Your Influence Internally
72 Building Your Influence Externally
73 Where Internal and External Meet: Your Relationship with Your CEO
74 Influence Meets Operating System
75 Develop External Trust for the Company
76 Build Your Influence in Strategy
77 Building Your Influence in Business Development
78 When Things Go Wrong in a Partnership...and They Will
79 Geographic Expansion
80 M&A: Buy Side
81 M&A: Sell Side
82 CEO-to-CEO Advice
PART 7 CUSTOMERS
Chief Customer Officer
George Bilbrey
83 Five Misperceptions
84 Startup Customer Success Organization
85 Scaling the Service Organization
86 Timing: When to Hire Your Team
87 Customer Segmentation and Journey
88 Understanding Customers
89 Understanding Customers Through Metrics
90 Foundations of a Great Customer Service Organization
91 Building an Effective Team
92 Partnering with the Organization
93 Five Eternal Questions
94 CEO-to-CEO Advice
PART 8 PRODUCT
Chief Technology Officer and Chief Product Officer
Shawn Nussbaum
95 The Product Development Leaders
96 Product Development Culture
97 Technical Strategy: Proportional Engineering Investment and Managing Technical Debt
98 Shifting to a New Development Culture
99 Starting Things
100 Hiring Product Development Team Members
101 Increasing the Funnel and Building Diverse Teams
102 Retaining and Career Pathing People
103 Hiring and Growing Leaders
104 Organizing, Collaborating with, and Motivating Effective Teams
105 Diligence and Lessons Learned from a Sale Process
106 Selling Your Company
107 Telling the Story
108 CEO-to-CEO Advice
PART 9 PRIVACY
Chief Privacy Officer
Dennis Dayman
109 The Role of Privacy Officer
110 Privacy Advice for Startups
111 Legal Documents
112 The European Union
113 Data Mapping
114 Data Breach
115 Least Privileged Access
116 Employee Training Engagement
117 Building Your Privacy Team in a Startup
118 Building Your Privacy Team as You Scale Up
119 Certifications
120 Assessments
121 CEO-to-CEO Advice
PART 10 OPERATIONS
Chief Operating Officer
Jack Sinclair
122 CEO-to-CEO Advice
PART 11 THE FUTURE OF FRACTIONAL EXECUTIVE WORK
123 The Future of Executive Work
124 Fractional Chief Financial Officer
John McCarthy
125 Fractional Chief People Officer
Courtney Graeber
126 Fractional Chief Marketing Officer
Scott Kabat
127 Fractional Chief Revenue Officer
B.J. Bushur
128 Fractional Chief Revenue Officer
Sherri Sklar
129 Fractional Chief Business Development Officer
Jon Guttenberg
130 Fractional Chief Customer Officer
Amy Mustoe
131 Fractional Chief Product/Technology Officer
Drew Dillon
132 Fractional Chief Privacy Officer
Teresa Troester-Falk
Conclusion
Epilogue
Pete Birkeland
References
Acknowledgments
About the Authors
Appendix
Index