Writing Effective e-Mail : Improving Your Electronic Communication
by Flynn, NancyEdition: Revised
Format: Paperback
Pub. Date: 2003-04-03
Publisher(s): Crisp Learning
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Summary
The revised edition of Writing Effective E-Mail includes an added emphasis on how to avoid workplace disasters such as lost sales, customer-service nightmares--and in the worst cases, lawsuits and financial losses--triggered by careless or poorly written e-mail. This book will also guide you in writing a comprehensive and effective e-mail policy for your organization.
Table of Contents
| Introduction | |
| Think Before You E-Mail Beware | |
| Potential Perils Deciding | |
| When to Use E-Mail | |
| Addressing Your E-Mail | |
| Message Replying to E-Mail | |
| Messages E-Mailing to International Audiences | |
| Composing Your E-Mail | |
| Message Collecting Your Thoughts with the Five Ws Writing a Subject Line with Real Oomph | |
| Incorporating a Salutation and Signature Grabbing the Reader's | |
| Attention: The Lead Organizing with the Inverted | |
| Pyramid Comparing Chronological Writing Getting Started in Three Easy Steps | |
| Keys to Effective E-Mail | |
| Striving for Simplicity Writing with Power...or Paste? | |
| Eliminating Mechanical | |
| Errors Spelling Counts! | |
| Using the Active Voice Avoiding Sexist Language | |
| Polishing Your Cybermanners | |
| Setting the Right Tone | |
| Dodging Conversational Pitfalls | |
| Watch Your Cyberlanguage Extinguishing Flames | |
| Punctuating with Smileys and Shorthand Reviewing | |
| Netiquette Guidelines | |
| Netiquette Guidelines for Managers | |
| Formatting Your E-Mail | |
| Message Selecting Format Settings Enhancing Readability | |
| Sending Attachments with Care Battling Electronic Viruses | |
| Managing E-Mail Overload | |
| Controlling Your In-Box | |
| Clutter Reducing Spam Intake Organization-Wide E-Mail Management | |
| Devising an E-Mail Policy for Your Organization | |
| Using a Sample E-Mail | |
| Policy as a Guide | |
| Appendix Drafting Electronic Writing Style Guidelines for Your Organization Directory of E-Mail Hardware Authors' Suggested Responses to Exercises | |
| Glossary of E-Mail Terms | |
| Recommended Reading | |
| Table of Contents provided by Publisher. All Rights Reserved. |
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