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Table of Contents
|Think Before You E-Mail Beware|
|Potential Perils Deciding|
|When to Use E-Mail|
|Addressing Your E-Mail|
|Message Replying to E-Mail|
|Messages E-Mailing to International Audiences|
|Composing Your E-Mail|
|Message Collecting Your Thoughts with the Five Ws Writing a Subject Line with Real Oomph|
|Incorporating a Salutation and Signature Grabbing the Reader's|
|Attention: The Lead Organizing with the Inverted|
|Pyramid Comparing Chronological Writing Getting Started in Three Easy Steps|
|Keys to Effective E-Mail|
|Striving for Simplicity Writing with Power...or Paste?|
|Errors Spelling Counts!|
|Using the Active Voice Avoiding Sexist Language|
|Polishing Your Cybermanners|
|Setting the Right Tone|
|Dodging Conversational Pitfalls|
|Watch Your Cyberlanguage Extinguishing Flames|
|Punctuating with Smileys and Shorthand Reviewing|
|Netiquette Guidelines for Managers|
|Formatting Your E-Mail|
|Message Selecting Format Settings Enhancing Readability|
|Sending Attachments with Care Battling Electronic Viruses|
|Managing E-Mail Overload|
|Controlling Your In-Box|
|Clutter Reducing Spam Intake Organization-Wide E-Mail Management|
|Devising an E-Mail Policy for Your Organization|
|Using a Sample E-Mail|
|Policy as a Guide|
|Appendix Drafting Electronic Writing Style Guidelines for Your Organization Directory of E-Mail Hardware Authors' Suggested Responses to Exercises|
|Glossary of E-Mail Terms|
|Table of Contents provided by Publisher. All Rights Reserved.|
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